The “Inappropriate” Grab Cancellation Percentage Rate Method – Solon


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Grab Philippines’ “cancellation rate method” is “inappropriate,” a party-list lawmaker said on Tuesday as he urged the Land Transportation and Regulatory Board (LTFRB) to review the cancellation threshold for the transmission network company (TNC).

Kabayan party list representative Ciriaco Calalang, a member of the House transport committee, stressed that 24 cancellations per day should be reason enough to conclude that a driver “renounces (his) commitment” to passengers .

“Grab TNVS (Transport Network Vehicle Services) units have been issued certificates of public utility (CPC) and provisional authority (AP) by the LTFRB. These documents mean that the TNVS is rendering a public service, ”Calalang said in a statement.

“If a TNVS driver cancels at least 24 accepted reservations per day, that averages out to one cancellation per hour and I think that’s enough information and reason to conclude that the driver is waiving their commitment to fulfill the schedule. public service authority he obtained. LTFRB, ”he added.

The lawmaker also warned that if Grab does not revise its cancellation rate policy soon, the LTFRB should step in “to enforce discipline with appropriate penalties ranging from suspension of the CPC and AP to cancellation.” .

“Grab’s percentage cancellation rate method is inappropriate. I think 24 cancellations per day is the appropriate method and threshold because it is already a significant number and affects thousands of passengers, ”he said.

At a press conference last week, Grab Country manager Brian Cu explained that they only allow a 10% weekly cancellation rate.

This means that if a driver makes an average of 12 trips per day, only 1 trip, or 10% of the total trip, is authorized by Grab to be canceled.

If the driver has exceeded the authorized rate, he may incur penalties such as suspension or total ban on the platform.

“Those with a cancellation rate of 10% and above per week may face penalties such as suspension and total ban on the platform,” Cu said.

Meanwhile, he said drivers can qualify for incentives if they have at least an 80% acceptance rate and a cancellation rate of 5% or less.

“So if you cancel your siya ng marami cancellation, it means 15%” young cancellation. Maaari na 90 percent acceptance, pero kinacancel naman niya pala. Mataas ang cancellation, tanggal po siya sa incentives, ”Cu explained.

(So ​​if he cancels multiple times, the cancellation will go up to 15 percent. That may be 90 percent acceptance, but he also cancels them. If the cancellation is high, he won’t have any incentives. .)

The Grab manager said if a driver’s cancellation threshold exceeds 30%, the driver would be charged a higher commission by the company. The company currently charges a 20% commission on the total fare per trip.

On Monday, Grab said it imposed penalties on nearly 500 drivers last week following an internal investigation into growing complaints against drivers inexcusably canceling passenger trip bookings. /I

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